Ordering Flowers

How to order

Shopping Cart Orders - Click on a Product type from the "Flowers & Gifts" section then click a product to view more details.  When you have decided on your item to purchase click the "Add To Cart" icon and this will add that item to your shopping cart.  You can proceed to checkout to send the cart contents to Mansion House Florists for processing or you can press the "Back To Shopping" button to browse/add more flowers to your cart.  When you have finished shopping you can press at anytime the "Proceed to Checkout" link from the "My Cart" section on the main page to checkout.   As part of the Checkout process you will be prompted to enter your contact details.  Any information you provide will not be disclosed to any third party organisation.   If you do decide to pay for your goods online using your credit or debit card through the PayPal transaction system provided,  we have ensured that in a bid to tackle much publicised identity theft and credit card fraud only the total value of your cart (including delivery) is sent to PayPal to process.  Any credit card details entered on the PayPal checkout section is encrypted and is secured using the internet standard for SSL certification provided by Verisign.  Should you not wish to pay for your goods online our florist will contact you for alternative payment details on the phone.

Phone Orders -  You may call us on 01255 815995 (Holland-On-Sea Shop) or 01255 424393 (Clacton-On-Sea Shop) to place your order.  Please have ready the following information when calling us:

The Product Name and or Product Code for the flowers/gifts you wish to order.
The quantity of the flowers/gifts you wish to order.
The name and address to which the flowers/gifts should be sent.
Any message you would like to send with the flowers/gifts.
Your credit or debit card details (if not paying with cash in person)

Email Orders - To place a quick order you may use our "Quick Order Form" which automatically sends your order to Mansion House Florists via our email system - click here to launch the Order Form now. Just enter your Name, Email (if you have one), telephone number and item code or name you wish to order.  Click the send button and this order will then get sent to Mansion House Florists instantly for processing.  You will be sent confirmation of your order and one of our florists will contact you to confirm the order and take payment.  Please have ready the following information our florists will wish to take.

The name and address to which the flowers/gifts should be sent.
Any message you would like to send with the flowers/gifts.
Your credit or debit card details (if not paying with cash in person)

Payment & Delivery Options - We accept cash (in person at one of our shops), and most Credit & Debit cards. N.B - If you are having your flowers delivered we will add our standard same/next day delivery cost of £5.70 to your order - this payment is reduced if delivery is required in the Clacton/Tendring area to £3.50 and totally removed from the total cost if collecting your flowers in person from one of our shops.  Delivery options will be discussed with our florist when taking payment.

Flower Delivery

What happens if the recipient is not at home when delivery is made?

This does happen from time to time and, when it does, our florists follow a fail-safe procedure. If there's nobody home, they will leave a card to say they called, inviting the gift recipient to contact them and arrange a convenient time for delivery or collection. That way, the flowers can be kept in ideal conditions and still be at their best when they are finally delivered.

Can you guarantee a time of delivery?

Deliveries are made during shop opening hours of 9am to 5pm Monday-Friday and Saturday mornings, a delivery time cannot be guaranteed unless it's for a wedding or funeral.

Can I send an order for delivery Today?

Same day delivery is possible if you order your flowers before 11:00am.

I want to send flowers to a funeral, what information should I supply?

In order to deliver flowers to a funeral, we require the delivery address (funeral director if applicable) and the name of the deceased. Please also specify the occasion as "funeral" and enter the time, date and location of the funeral.

Flower Care

How do I care for my flowers?

We all love to receive flowers and so to help you enjoy your gift for as long as possible, there are a number of easy steps that you can follow to ensure the longevity of your arrangement.

1. Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.
   
2. Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particular last longer when placed in a clean container
   
3. Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keeping the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you may create some spillage. Place the arrangement on a place mat to ensure protection of the underlying surface.
   
4. Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).
   
5. Try to avoid placing flowers close to fruit, as the gasses omitted by the fruit will cause the flowers to die prematurely.
   

Enjoy your flowers!